Common questions
1. WHAT ARE THE PAYMENT METHODS?
We accept all major credit cards and payments through the best and most secure payment platform, Your Payment Gateway
2. HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all of your information is entered into an SSL secure page. Your information is SSL encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE FEES TO PAY DUE TO YOUR FACTORIES BEING ABROAD?
No. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All of our deliveries are made after confirming all the details you provided when completing the order. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is wow-onlineshop@hotmail.com
5. EVEN WITH THE ORDER SENT, CAN I CHANGE IT?
Please be advised that your shipping address cannot be revised once your order has been processed or shipped. Please update your shipping address to your current address for your next order.
6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
Delivery time is based on the shipping option you chose. After your order has been shipped, we will send you your tracking number and tracking website via email (the one you registered with the order). The order processing and shipping period will be 1 to 7 business days, at the end of this period the tracking code will be sent to your email provided during registration for real-time tracking. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF AN ITEM IS MISSING IN MY ORDER?
If anything is still missing, please contact us immediately at wow-onlineshop@hotmail.com
IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CALL CENTER:
wow-onlineshop@hotmail.com
We accept all major credit cards and payments through the best and most secure payment platform, Your Payment Gateway
2. HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all of your information is entered into an SSL secure page. Your information is SSL encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE FEES TO PAY DUE TO YOUR FACTORIES BEING ABROAD?
No. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All of our deliveries are made after confirming all the details you provided when completing the order. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is wow-onlineshop@hotmail.com
5. EVEN WITH THE ORDER SENT, CAN I CHANGE IT?
Please be advised that your shipping address cannot be revised once your order has been processed or shipped. Please update your shipping address to your current address for your next order.
6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
Delivery time is based on the shipping option you chose. After your order has been shipped, we will send you your tracking number and tracking website via email (the one you registered with the order). The order processing and shipping period will be 1 to 7 business days, at the end of this period the tracking code will be sent to your email provided during registration for real-time tracking. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF AN ITEM IS MISSING IN MY ORDER?
If anything is still missing, please contact us immediately at wow-onlineshop@hotmail.com
IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CALL CENTER:
wow-onlineshop@hotmail.com